Warranty Policy

Last Updated: June 1, 2026

At Bornee USA, we stand behind the quality of our products and are committed to customer satisfaction.

All watches purchased through our website are covered by a 90-Day Limited Warranty against manufacturing defects, beginning on the date the product is delivered.

1. Warranty Coverage

This Limited Warranty covers manufacturing defects that affect the normal functionality of the watch.

Examples may include:

Defective movement
Manufacturing-related mechanical issues
Faults in workmanship that occur under normal use

Warranty coverage applies only to defects that are determined by Bornee to be the result of manufacturing or assembly issues.

2. What Is Not Covered

This warranty does not cover:

Accidental damage
Drops, impacts, or misuse
Scratches, dents, or cosmetic wear
Damage caused by improper handling
Water damage caused by misuse or failure to follow care instructions
Normal wear and tear
Damage caused by unauthorized repairs or modifications
Damage resulting from exposure to chemicals, solvents, or extreme conditions

3. How to Submit a Warranty Claim

To request warranty service, please contact:

📧 support@borneeusa.com

Please include:

Order number
Full name
Description of the issue
Clear photos and videos showing the defect

Our team may request additional information if necessary.

4. Warranty Review Process

Once all required information has been received, Bornee will review the claim.

Customers will typically receive a response within 5 business days.

Bornee reserves the right to determine whether a reported issue qualifies for warranty coverage.

5. Approved Warranty Claims

If a warranty claim is approved, Bornee may, at its sole discretion:

Repair the product
Replace the product with the same model
Replace the product with a comparable model
Issue a partial refund
Issue a full refund

The chosen remedy will depend on product availability and the nature of the defect.

6. Shipping Costs

Customers are responsible for any shipping costs associated with sending a product for warranty evaluation.

If the warranty claim is approved, Bornee may reimburse reasonable shipping costs or provide a replacement shipment at no additional cost.

7. Warranty Limitations

This Limited Warranty applies only to the original purchaser and is non-transferable.

The warranty period is limited to 90 days from the date of delivery.

Any replacement product provided under warranty does not extend or renew the original warranty period.

8. Limitation of Liability

To the maximum extent permitted by law, Bornee's liability under this warranty is limited to the repair, replacement, or refund of the affected product.

Bornee shall not be liable for any indirect, incidental, or consequential damages arising from the use of the product.

Nothing in this policy limits rights that cannot legally be excluded under applicable law.