Shipping policy

Shipping Policy

Last Updated: June 1, 2026

At Bornee, we are committed to providing a reliable, transparent, and efficient shipping experience for our customers throughout the United States.

1. Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

During peak seasons, promotional events, holidays, or periods of high order volume, processing times may be extended.

Orders are processed Monday through Friday, excluding public holidays.

2. Shipping Options

Bornee offers the following shipping options within the United States:

Free Shipping – USPS Ground Advantage

Estimated delivery: 7–15 business days
Tracking included on all orders

Express Shipping – USPS Priority Mail

Estimated delivery: 6–12 business days
Tracking included on all orders

The cost of Express Shipping will be clearly displayed at checkout before payment is completed.

Delivery estimates begin after the order has been processed and dispatched.

3. Estimated Delivery Times

Delivery times vary depending on the shipping option selected at checkout.

USPS Ground Advantage (Free Shipping)

Estimated delivery: 7–15 business days

USPS Priority Mail (Express Shipping)

Estimated delivery: 6–12 business days

Delivery estimates are provided in good faith but are not guaranteed and may be affected by factors beyond our control, including:

Carrier delays
Customs inspections
Severe weather conditions
Public holidays
High seasonal demand
Supply chain disruptions
Other unforeseen circumstances

4. Order Tracking

All orders include tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take 3–5 business days to become active after shipment.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a package is returned due to:

An incorrect address
An incomplete address
Failure to collect the package when required

the customer may be responsible for any applicable reshipping costs.

Bornee is not responsible for delivery issues resulting from incorrect information provided by the customer.

6. Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible at:

📧 support@bornee.com

We will work with the carrier to investigate the shipment.

If a package is confirmed as lost, Bornee may offer:

A replacement shipment; or
A refund

The appropriate resolution will be determined based on the circumstances of the claim.

7. Damaged Packages

If your package arrives damaged, please contact us within 7 calendar days of delivery.

To help us review your claim, please provide:

Your order number
A description of the issue
Clear photographs of the package and product

Once reviewed, Bornee will determine the most appropriate resolution, which may include a replacement, repair, partial refund, or full refund.

8. Delivery Delays

Bornee is not responsible for delays caused by circumstances beyond our reasonable control, including:

Carrier disruptions
Customs procedures
Severe weather conditions
Government actions
Labor disputes or strikes
Force majeure events
Supply chain disruptions

Such delays do not automatically qualify an order for cancellation, compensation, or refund.

9. International Fulfilment

To provide a broad selection of products and maintain competitive pricing, some orders may be fulfilled and shipped from international distribution partners.

By placing an order, customers acknowledge that fulfilment locations may vary and that delivery times may be affected accordingly.

10. Customs, Duties, and Import Charges

Any customs duties, import taxes, or similar government-imposed charges that may apply are the responsibility of the customer unless otherwise stated at checkout.

Bornee has no control over such charges and cannot predict their amount.