Refund policy

Returns & Refund Policy

Last Updated: June 1, 2026

At Bornee, customer satisfaction is important to us. Please review this Returns & Refund Policy carefully before making a purchase.

By placing an order, you acknowledge and agree to the terms outlined below.

1. Return Eligibility

To be eligible for a return, you must contact us within 14 calendar days of receiving your order.

Returned items must:

Be unused and unworn
Be in their original condition
Include all original packaging, accessories, and documentation
Show no signs of misuse, damage, alteration, or wear

Bornee reserves the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items are not eligible for return:

Products showing signs of wear or use
Products damaged after delivery
Customized or personalized products
Items returned without prior authorization
Items returned outside the eligible return period

3. How to Request a Return

To initiate a return request, please contact:

support@borneeusa.com

Please include:

Order number
Full name
Reason for the return request
Photos of the product (if applicable)

Our support team will review your request and provide further instructions if the return is approved.

4. Return Shipping Costs

Unless required by applicable law or due to a verified product defect, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

We strongly recommend using a tracked shipping service, as Bornee is not responsible for items lost during return transit.

5. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider and financial institution.

6. Alternative Resolution Option

In certain cases, Bornee may offer a partial refund without requiring the product to be returned.

Such offers are made solely at Bornee’s discretion and are intended to provide a faster and more convenient resolution for both parties.

Acceptance of a partial refund offer constitutes full settlement of the matter relating to that order or item.

Bornee is under no obligation to provide this option.

7. Damaged, Defective, or Incorrect Items

If you receive:

A damaged item
A defective item
An incorrect item

Please contact us within 7 calendar days of delivery.

Include:

Order number
Description of the issue
Clear photos and/or videos

If the claim is approved, Bornee may choose to:

Replace the item
Repair the item (where applicable)
Issue a full refund
Issue a partial refund

The appropriate remedy will be determined based on the circumstances.

8. Order Cancellations

Orders may be cancelled before shipment.

Once an order has been processed or dispatched, cancellation may no longer be possible and the order will instead be subject to this Returns & Refund Policy.

9. Chargebacks and Payment Disputes

Customers are encouraged to contact Bornee before initiating a chargeback or payment dispute.

We are committed to resolving issues fairly and efficiently.

Failure to follow the procedures outlined in this policy may affect the outcome of a dispute review.

10. Limitation

Bornee reserves the right to deny refund requests that are fraudulent, abusive, or inconsistent with this policy, to the extent permitted by applicable law.